Request Microsoft account closure for the Deceased (including MicroSoft App Store).
Closing a Microsoft account will affect all products associated with that account including, but not limited to, Outlook, OneDrive, Microsoft Pay, Xbox Live and Skype.
Therefore it is necessary to only submit one Microsoft account closure request to your Digital Passing cart.
Deceased's previously purchases of media, apps etc. may not be available or transferable from Microsoft accounts once they are closed.
Note1: Most companies require you to obtain a court order as part of their process to retrieve messages and/or files etc. and in many cases retrieval must be completed before the account is closed, as they are deleted at time of closure. If wish to pursue a court order and retrieve Deceased's files or photos from Microsoft OneDrive etc. please contact us at firstname.lastname@example.org for a quotation for this additional service, as it varies by location of Deceased.
Note2: If the account has a remaining Microsoft credit balance, including Skype credits, you won't have access to those funds, once closed.
DELAYING CLOSURE OF SUBSCRIPTION SERVICES CAN LEAD TO UNNECESSARY RECURRING MONTHLY COSTS, RESULTING IN HIGH ACCOUNT BALANCES